Summary of Qualifications

Sales, Marketing and Business Development

Grew companies from $150 million to $750 million.
Consistently met or exceeded $100 million quotas selling to national accounts, government, public safety and utility customers.
Trained, qualified and experienced in representing companies to the media, analyst and investment communities; key player and deal maker with nearly $5 billion in debt, equity and vendor financing completed.
Expertise in sales and training management with a concentration on skill development and high margin sales.
Quick execution of task forces to produce fast and effective results on high yield initiatives.
Increased market share through new and improved presentation formats, sales process management, new revenue producing job categories.
Developed and implemented new strategies to result in a low attrition and high growth of customer base.
Accredited with success of complete rebuild in Chicago telecom market; became EBITDA positive in three and one half years while maintaining a 16% employee attrition rate and desired infrastructure changes.
Developed revenue from nearly zero to > $3 million/month recurring in a 4 year period.
Expertise in sales and training management with a concentration on skill development and high margin sales.
Highest customer retention record nationally.
Doubled average customer sales size.
CONSISTENTLY Achieved >100% of revenue plan.
Situations ranging from entrepreneurial startup to large company environments.
Instrumental in due diligence and negotiation of Bell South’s acquisition of the RAM network; acquisition and integration of national Band 3 in UK; including the $2 billion Lucent Master Supply Agreement ; and $1 billion Williams dark fiber/wireless fiber agreement.
Consistently met and exceeded planned revenue and operating budget.
Lowest employee attrition rate in the country.
Lead key initiatives including Customer Sat, compensation, employee retention, and Branch Economics.
Largest customer base in the country.
Exceeded sales and revenue targets ranking third in the country while keeping expense budget below plan.
Developed and trained sales organization of hundreds of people.
Doubled average customer sales size.

Management, Strategy, Operations and Organizational Development

Developed and implemented corporate strategy to revitalize corporate culture and enhance motivation, recruitment, development, reward, retention of high performing personnel and inspired leadership and job ownership at all levels of the organization; Expert at building and motivating high-performance cross-functional management teams that strive for continuous improvement, aspire to be the best and routinely exceed customer expectations.
With a national organization of 1200 people.
Over $750 million in revenue and over $250 million capital and operating budgets.
Direct hands-on Wall Street experience on the floor of the exchange.
Broad range of working knowledge in the areas of finance, debt, equity and futures markets.
Orchestrated operational turnaround and improved profitability through cost reductions and efficiencies; reduced delivery times by 60+%, and improved customer satisfaction from 60% to 90+% in just one year.
Led large-scale emergency response efforts in lower Manhattan to restore service to financial and public safety communities in the wake of the 9/11 attacks.
PMP/PMI Certification.
First-hand local knowledge and work experience in every major US market as well as Canada, Mexico, South America, Europe, Asia and the Middle East.
Solid foundation in real estate acquisition, financing, contracts, negotiation, development and leasing.
Launched numerous successful startups and drove to profitability in first year, obtained funding, developed business plans, strategy, pricing and marketing plans, Led commercial launch of national service offering.
Strong track record taking companies and business units from concept to full-scale deployment and operation, launching new products and services, driving revenue growth.
Completed numerous acquisitions and successfully integrated into existing operating company.
Strong track record related to cash flow management and cost reduction.
Drove operational turnaround by reducing MTTR from >24 hrs to 4 hours on Priority One Trouble Tickets; reduced CTRR from 2.5 to < 1.0 through proactive measures and root-cause analysis; improved customer satisfaction from 60% to 90+% in just one year.
Responsible for regulatory compliance, reporting and handling of all escalations regarding service outages.
Pioneered the concept of the “integrated workforce” by cross-pollinating the entire organization with all skills necessary to service customers and created the “One Call CSR” which enhanced customer satisfaction, drove efficiencies in resource utilization and created growth opportunities for employees.
Responsible for replicating service model and best practices and deployed call centers for operating entities in Europe and Asia.

Technology, Applications, Business Process

Technology- - Wireless, Telecom, Cable, WiFi, VoIP and RFID.
Skilled in the business planning, design, deployment, operation, integration and optimization of global, national and regional broadband networks and information systems including mission critical, commercial and consumer applications such as residential, small-medium-large business, private networks, utilities, public safety, federal/state/local government and emergency medical services.

Technologies and Standards

Wireless Technologies from 40 MHz to 38 GHz, WiFi, VoIP, EVDO, 802.11, CDMA, TDMA, FDMA, AMPS, FHMA, CDPD, DOCSIS, iDEN, GSM, 2G, 3G, Mobitex, packet switching, GPS, RFID, Analog and Digital Microwave, Simulcast, Wireless Encryption, ISDN, Frame Relay, ATM, SS7, WLL, DSL, IPTV, TCP/IP, FTP, HTTP, HTML, LAN/WAN/WLAN, OSI, FTTx, FITL, BPL, SONET/SDH, DWDM, PTP, PMP, LMDS, MMDS.

Network Types, Topologies and Applications

Extensive operational experience and/or familiarity delivering voice, data, video, internet access, content and managed services over the following network types, topologies and applications: CATV, Cellular, PCS, Broadcast, SMR/ESMR/CMRS, Wireless POS, Telemetry, SCADA, Paging, Two-Way Land Mobile Radio, ILEC, CLEC, CAP, IXC, ERP, CRM, WMS, HRMS, OSS, BSS, hosting, ASP, EIPP, EDI.
Designed and implemented industry-specific technology solutions for multiple clients utilizing VoIP, wireless LANs, WiFi, servers, software applications, PBX systems, keysets, DSL, cable and office telecom solutions.
Designed and implemented standards, policies and procedures.
Turned cost centers into profit center with $4 million in revenues.
engineer and build over 10,000 broadband communication sites globally.
Experienced in the design, operation, integration and optimization of high volume call center operations including mission critical, commercial and consumer applications such as residential, small-medium business, utilities, public safety and emergency medical services.
Integrated business processes and systems including Peoplesoft, Remedy, TBS and CHOST to streamline order fulfillment, billing, collections, trouble resolution and track key performance metrics.
Responsible for market definition, RF engineering, site acquisition, network engineering, traffic engineering, licensing, frequency planning, zoning, construction, site turn-up, certification testing, interference resolution, service delivery, training, quality control, logistics, compliance, optimization.
Verizon Wireless; Winstar Global Broadband Network; AT&T Wireless; MFS; MCI; WorldCom; Geotek Wireless Voice & Data Network; Ram/Bell South Mobile Data Network; ARDIS; FAA Telemetry; FedEx; Public Safety Electric and Gas; New York City E911; Long Island Lighting Company; New Jersey State Police; New York City Transit Authority, Brooklyn Union Gas, Savvis, Winstar, Farmers Insurance, Travelers Insurance, florida power and light, peco, geotek.

INDUSTRIES

GAS, ELECTRIC, NUCLEAR UTILITIES
PUBLIC SAFETY
EMS
FIRE
LOCAL, STATE, FED GOVERNMENT
TRANSPORTATION
TELECOM
WIRELESS
CATV
TECHNOLOGY
INDUSTRIAL
BANKING / FINANCE
REAL ESTATE
MEDIA
E-COMMERCE
FASHION

<Back | Top | Home